Frequent Asked Question
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You don't have to pay before your job is finished and returned to you. You pay once you receive the completed images and are happy with the result.
Yes, 100%. All of our personnel are signed on a non-disclosure bond that they will not take any image out of the workplace and not use or sell in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers. frequently asked question>>
First Sign up for a free account (if you already don't have one), it takes maximum 2 minutes. Then Login using your username and password and Upload your images and submit the "Place an Order" form. That's it.
You don't need to pay before your job is finished. You pay once you receive the completed images and are happy with the quality.
Once a batch of work is completed, we send you an invoice which contains all the details including a link to click on to make the payment. You can also login to your account to see all your invoices and pay any due one at any time you want. We accept payment through PayPal so you can pay with your PayPal account, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit. You can also transfer money to our UK bank account and for UK customers a cheque may also be sent to our UK office.
Yes, if you send us regular work, we don't ask you to pay on every job, instead you can pay weekly or monthly. In that case we maintain just one invoice with all the different job details. Each time you place an order, we make an entry to the invoice with all it's details including date, batch number, quantity, job description, price etc. So when you make a payment, you can take a look at the invoice to see if everything is ok.
At RadGraphicsBd, we deal with your images very carefully with highly skilled DTP professionals and we do not expect this to happen. However, in the unfortunate event just drop us an email and we take that very seriously to redo as soon as possible. Obviously redo a job is absolutely FREE.
We have tried our best to setup an easy and flexible upload/ download method possible. You can send and receive your images in three different ways.
1.Our online uploader. It is a very fast up loader that allows you to upload, download, re-size, rename, move, delete folder or files etc.
2.You get access on it by logging into your FTP account. If you are familiar with FTP, just send a request for an FTP account and we will create it for you within an hour. You can also use your own FTP account if you have any.
3.In such case simply let us know your login details and we will collect your images automatically. Email you can also send your images by email if it is only a few and within your email attachment allowance limit (usually 10MB).
1.Our online uploader. It is a very fast up loader that allows you to upload, download, re-size, rename, move, delete folder or files etc.
2.You get access on it by logging into your FTP account. If you are familiar with FTP, just send a request for an FTP account and we will create it for you within an hour. You can also use your own FTP account if you have any.
3.In such case simply let us know your login details and we will collect your images automatically. Email you can also send your images by email if it is only a few and within your email attachment allowance limit (usually 10MB).
Turnaround time depends on the complexity level of your images and the quantity. We deliver most jobs within 12 hours but if you send say for example 5, 10 or 20 image, we may deliver within one hour or two. We also appreciate our client's urgency, so if you have any urgent job, just let us know and we will put high priority on that to finish ASAP without any extra fees. We let you know the turnaround time along with the quotation once we receive your images.
No, you can send any amount of image you want. We always appreciate your business and try our best to provide as easy and flexible service as possible.
All the DTP professionals at rsclippingpath are specially trained in the field they are working on and have several years of work experience. Moreover, we check all images for three times before sending to the client. We always look to build long time relationship with our customers so we try our best to provide as best quality work and service as possible.
Working from low labor cost region Bangladesh, where we consist a group of highly skilled DTP professionals, we are able to offer that much lower cost than our competitors. Our professionals can also work very fast while still maintaining the top quality possible.
Our production team works 24/7 and 365 days a year.
Yes you can. If you have many images to process and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample images available for you to download and check the quality here: http://www.rsclippingpath.com/samples.html. Also don't forget that we offer risk free services- have your job done first, check the quality and then you pay.
There is no limitation on the file size. You can upload as large file as you need. However, our online up loader has a limitation, it can't upload any file that is more than 64 MB but you can upload as many file as you want at once. You need to use FTP if you have any image that is more than 64 MB.
If you are not registered into our website yet, please look at the top menu for "Quote Request", use that link to request for a quote. If you have signed up and already logged in, please look for the link "Request for Quotation" on the left hand side under Control Panel, use that form to send a quote request. We understand the value of your time so we have decided to supply all quotations within one hour. No matter what time it is, because our team works 24 hours a day and 7 days a week.
You can send us any type of file, whether it is JPG, TIFF, PSD OR EPS. However, to save your uploading time as well as ours, it is recommended that you send JPG files if it is ok with your end requirement. But of-course it is up to you which format you would prefer.
It depends on the type of your job. We provide almost any kind of format. If you need just a clipping path, then JPG is fine, but if you need masking then PNG, PSD or TIFF would be perfect. You can let us know which format you want and we will do that for you.
Absolutely not. We are committed to our clients that we will not sell or share any images without their consent, except the trial work that we normally use into our website as for work sample. But you can also stop that by sending us an email.
Yes, 100%. All of our personnel are signed on a non-disclosure bond that they will not take any image out of the workplace and not use or sell in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers.
Yes, we create individual FTP account for each and every customer with their unique username and password. Only you and ourselves get access to that FTP account.
If you think it is not possible for you to send through internet then you can create DVD or CD and sent me my Office after completed i also sent you same ways.For more ContactUs
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